I finally did it on June 27th. On June 29th, I got the order confirmation. Not the shipping confirmation, mind you, just the acknowledgement that an order had been placed.
A week ago, I emailed customer support with my concern that I hadn't received it nor any shipping information yet. Yesterday I got an email asking for confirmation that I hadn't received it yet, I sent a reply with no, I have not received it. I got an email this morning saying "I'm sorry you haven't received it. Our order information shows that it was delivered."
This is the shipping information:
Service:UPS 2nd Day Air®
Delivered On:07/02/2015 11:51
Delivered To: ORLANDO, FL, US
I see three problems with this:
1. I did not pay for 2nd Day Air, I paid for Ground.
2. My name is not Jones.
3. I DO NOT LIVE ANYWHERE NEAR ORLANDO, FLORIDA.
So I phoned up Wacom support and talked to someone about it, and the stage at which things are is that she has to go talk to the shipping team and get back to me. I expect that either someone screwed up very, very badly, or someone in the shipping team is attempting to pull a scam and steal it.
If this doesn't get resolved, I guess our next step is to institute a chargeback on the credit card--we haven't got the merchandise, and they've pretty much proved that they failed to ship it to me.
In conclusion: FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUC
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